Refund Policy

At Acefast NZ, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@acefast.co.nz. If your return is accepted, we will notify you of the return address, as well as instructions on how and where to send your package. Please DO NOT send the item(s) back to the sender's address, item(s) sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if any item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
If you wish to exchange your item(s), please contact us at support@acefast.co.nz. The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

If more than 10 business days have passed since we’ve approved your return, please contact us at support@acefast.co.nz.  

Thank you for shopping with us.