Shipping Policy
At Acefast NZ, we understand how important it is for you to receive your phone accessories promptly and securely. To ensure a smooth delivery process, please review our Shipping Policy outlined below.
1. Processing Time
We strive to dispatch all orders within 1-2 business days from the time your order is placed.
2. Dispatch Location
All orders are dispatched from our Auckland-based warehouse, ensuring a timely and efficient delivery process.
3. Shipping Fees and Estimated Time of Arrival (ETA)
We offer various shipping options to meet your needs. Below is a detailed breakdown of our shipping fees and estimated delivery times:
| Destination | Service | Cost | Non-Rural ETA | Rural ETA |
|---|---|---|---|---|
| New Zealand | FREE Shipping On All Orders Over $79 | $0 NZD | 1-3 business days | 3-5 business days |
| New Zealand | NZ Post (Non-signature) (Orders $0-$78.99) |
$4.99 NZD | 1-3 business days | 3-5 business days |
| New Zealand |
NZ Post (Signature) |
$5.99 NZD | 1-3 business days | 3-5 business days |
| Australia | NZ Post INTL. (Signature) | $10.00 NZD | 3-5 business days | 5-7 business days |
Important Notes:
- Order Processing: The "business days" for processing and delivery are counted as Monday through Friday, excluding New Zealand public holidays.
- Rural Deliveries: Deliveries to rural areas may take longer than the specified time frames.
- Tracking Information: Once your order is dispatched, you will receive a confirmation email with a tracking number to monitor the status of your shipment.
- International Shipments: For deliveries to Australia, please note that the estimated delivery times are indicative and may vary due to factors beyond our control, such as customs processing times.
Contact Us
If you have any questions or concerns regarding your order's shipping and delivery, please do not hesitate to contact us at:
- Email: support@acefast.co.nz
- Phone: +64 27 376 2727
- Address: Unit 10/22 Polaris Place, East Tamaki, Auckland 2014, New Zealand
Your satisfaction is our top priority, and we are committed to ensuring that your experience with Acefast NZ is nothing short of excellent. Thank you for choosing us for your phone accessory needs!